Privacy Policy

Last updated: 1 September 2026

This privacy policy explains how Watters Contracts collects and uses personal information through this website and in connection with enquiries, site surveys, business relationships and recruitment. It should be read with our Cookie Policy and any more specific privacy information provided when we collect personal information.

1. Who we are

Watters Contracts is the business responsible for operating this website and deciding how the personal information described in this policy is used. In this policy, “Watters Contracts”, “we”, “us” and “our” refer to that business.

You can contact us about privacy at:

• Email: info@watterscontracts.com
• Address: 77 Chapel Road, Killeavy, Newry, BT35 8JZ
• Telephone: +44 (0)2830 849 704
• Online: contact form

2. Personal information we collect

The information we collect depends on how you interact with us.

Enquiries and prospective projects

• Your name, email address, telephone number and organisation.
• Your comments, questions and any project or service requirements you choose to provide.
• For WattSolar or site-survey enquiries, an address, website address and information needed to understand the proposed site or project.

Recruitment

• Your name, email address, telephone number and correspondence.
• Your CV, employment history, qualifications, skills and other application information.
• Information produced during an assessment or interview and, where relevant and lawful, references, right-to-work information or pre-employment checks.

Please do not include sensitive or special-category information in a CV unless it is relevant and you have been asked to provide it. If we need to process health, equality-monitoring, criminal-offence or other protected information, we will identify an additional lawful condition and provide any further privacy information required.

Customers, suppliers and business contacts

• Business contact details, job title and organisation.
• Project, quotation, contract, account, payment and correspondence records.
• Information needed for health and safety, site access, legal, regulatory or insurance purposes.

Website and technical information

• Internet Protocol address, browser, device, operating system and approximate location.
• Pages viewed, links used, referral source, dates, times and diagnostic or security logs.
• Cookie choices and information collected by permitted analytics, anti-spam, mapping, video or social-media services.

Analytics and session insights

With your consent, we use Google Analytics and Microsoft Clarity to understand how visitors find and use the website, measure enquiries and improve navigation, content and performance. These services may collect page views, referral information, device and browser details, approximate location, clicks, scrolling and other interaction or diagnostic information.

Microsoft Clarity may use this information to produce heatmaps and session replays. We configure Clarity not to load until you grant statistics or analytics consent, keep advertising storage denied, and do not intentionally send form-field contents, names, email addresses, telephone numbers, CV information or other form values as analytics events. Form inputs are masked. Microsoft may collect or receive personal data through Clarity for analytics and Microsoft Advertising in accordance with the Microsoft Privacy Statement.

You can refuse or withdraw analytics consent at any time using the website’s Manage Consent control. Withdrawing consent stops future analytics collection from that browser, subject to the technical steps needed to apply your updated choice.

3. How we collect information

We collect personal information directly from you when you complete a website form, request a quotation or site survey, submit a CV, correspond with us, meet our team or do business with us. We may also receive information from your employer or organisation, referees, public sources, project partners, clients, professional advisers or service providers where it is lawful and relevant to do so.

Technical information is collected automatically by our website, server logs and cookies or similar technologies, subject to your choices. See our Cookie Policy for the current cookie categories, providers and durations.

4. Why we use information and our lawful bases

We only use personal information where we have a lawful basis. Depending on the circumstances, we use it to:

• Respond to enquiries and prepare quotations or surveys: to take steps at your request before a contract, perform a contract, or pursue our legitimate interest in responding to genuine business enquiries.
• Deliver and administer services and projects: to perform contracts, manage customer and supplier relationships, maintain records and pursue our legitimate interests in operating and improving the business.
• Recruit for Watters Contracts’ own vacancies: to take steps before an employment contract, assess suitability, comply with employment and other legal duties, and pursue our legitimate interest in recruiting and managing a suitable workforce.
• Operate, secure and improve the website: for our legitimate interests in providing a reliable and secure website, diagnosing faults, preventing misuse and understanding service performance.
• Use non-essential cookies or similar technologies: with consent where consent is required. You can change your choices using the website’s consent controls.
• Meet legal, regulatory, tax, accounting, health and safety or insurance requirements: to comply with legal obligations and establish, exercise or defend legal claims.

Where we rely on legitimate interests, we consider whether the use is necessary and balance our interests against your rights and reasonable expectations. We do not sell personal information.

5. Who we share information with

We share information only where necessary and with appropriate safeguards. Recipients may include:

• Authorised Watters Contracts personnel and, if applicable, relevant group companies.
• Clients, main contractors, project partners, suppliers and professional advisers where required for a project or business relationship.
• Providers of website hosting, content management, forms, email, file storage, IT support, security, spam prevention, analytics and embedded services.
• Recruitment, background-check or occupational-health providers where relevant, lawful and explained to the candidate.
• Insurers, auditors, legal advisers, accountants, regulators, courts, law-enforcement bodies or public authorities where required or permitted by law.
• A purchaser, investor or successor if all or part of the business is reorganised, sold or transferred, subject to appropriate confidentiality and data-protection requirements.

The website uses services described in the Cookie Policy, which may include WordPress, Elementor, Complianz, WP Engine, Cloudflare, Google services, Microsoft Clarity, YouTube and LinkedIn. The providers and services in use may change as the website is maintained; the Cookie Policy and consent controls provide current information about non-essential technologies.

6. International transfers

Some suppliers or online services may process information outside the United Kingdom or European Economic Area. Where this happens, we use an adequacy regulation or another lawful safeguard, such as approved contractual protections, and take additional measures where required. You can contact us for more information about the safeguard used for a particular transfer.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including any legal, regulatory, tax, accounting, insurance, health and safety, dispute or security requirements. We use the following criteria:

• Enquiry and quotation records are retained while the enquiry is active and afterwards only for an appropriate period based on the nature of the proposed work and any potential legal claim.
• Customer, supplier and project records are retained for the life of the relationship and for the period required by contract, law, tax, insurance or limitation requirements.
• Unsuccessful recruitment records are retained for the period needed to complete the recruitment exercise and address any challenge. A CV is considered for future opportunities only where this has been explained and a lawful basis applies.
• Website security and diagnostic logs are retained for the period needed to protect and maintain the service.
• Cookie durations are listed in the Cookie Policy.

When information is no longer required, we delete or anonymise it. Retention periods are reviewed against the purpose, sensitivity, contractual requirements and applicable legal or regulatory obligations.

8. Security

We use proportionate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access. Access is limited to people who need the information for their role and who are subject to appropriate confidentiality duties. No internet transmission or storage system can be guaranteed completely secure.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where processing relies on consent; and
• complain to a data-protection regulator.

These rights are not absolute and an exemption may apply. We may need to verify your identity before acting on a request. To exercise a right, contact us using the details in section 1. There is normally no fee.

If you are unhappy with our response, you can complain to the Information Commissioner’s Office. If EU data-protection law applies to the relevant processing, you may also have the right to complain to your local supervisory authority.

10. Cookies and third-party websites

Our Cookie Policy explains the cookies and similar technologies used on the website and how to manage your choices. Links and embedded content supplied by third parties are governed by those organisations’ own privacy information. We are not responsible for third-party websites.

11. Children

This business website is not directed at children, and we do not knowingly collect personal information from children through it. If you believe a child has provided information to us, please contact us.

12. Changes to this policy

We keep this policy under review and will update the date above when it changes. If a change materially affects how we use information already collected, we will take reasonable steps to bring it to the attention of the people affected.